JALI S.C PLC is an Investee Company of JALI Investment Ltd and JALI Transport Ltd which are an investment Companies of Rwanda Federal Union of Transport Cooperatives (RFTC). The Company was registered under the laws of the Republic of Rwanda by the Rwanda Development Board on the 26th January 2018. JALI S.C PLC was licensed by National Bank of Rwanda on 3rd January 2019 and in conformity with article 4 of BNR regulation number 02/2009 on the organization of Microfinance. it was allowed to operate microfinance activities in Rwanda under the status of Public limited Company. JALI S.C PLC was authorized to perform all activities for which the license has been granted. Its headquarters is located at : AMASHYIRAHAMWE – Modern Market Building /Nyabugogo opposite WASAC Kimisagara Road at Kigali.The main founding objective of JALI S.C PLC is to provide reliable and affordable financial solutions initially to Small and Medium Size Enterprises and local individuals. Our primary targeted clientele is mainly made up of members of transport cooperatives across Rwanda, drivers, motor, vehicle operators, garages and spare parts shops, car wash bay businesses and individual transport operators but will also extend financial services to the rest of the public. Currently JALI S.C PLC has one main branch and it’s going to make use of agency banking before putting branches in place. The company has a total number of 10 employees that including a Managing Director, 2 managers and 7 other employees.

Website: https://www.jalisc.rw

JALI S.C PLC is an Investee Company of JALI Investment Ltd and JALI Transport Ltd which are investment Companies of Rwanda Federation of Transport Cooperatives (RFTC). The Company was registered under the laws of the Republic of Rwanda, by Rwanda Development Board on 26th January 2018. JALI S.C PLC was licensed by the National Bank of Rwanda on 3rd January 2019 and in conformity with article 4 of BNR regulation number 02/2009 on the organization of Microfinance. We are looking for a TREASURER, LOAN ADMINISTRATOR and CUSTOMER CARE OFFICER to take over the overall responsibilities of the day-to-day activities.

Job Title:  CUSTOMER CARE OFFICER (1)

Employer: JALI S.C PLC

Department: Operations

KEY TASKS AND RESPONSIBILITIES

  • Answer enquiries and resolve problems or discrepancies concerning customers’ accounts,
  • Inform customers of available banking products and services to address their needs,
  • Record data, produce receipts and provide information on related banking products and services,
  • Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions,
  • Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds,
  • Answer enquiries and resolve problems or discrepancies concerning customers’ accounts,
  • Handle inquiries about account balances, payments due and other concerns,
  • Researching errors and issues with accounts and also Record data related to customer transactions

QUALIFICATIONS AND EXPERIENCE:

  • Bachelor’s degree in Finance, Accounting or a related field
  • 3 years of proven experience as Customer Care Officer or in a relevant financial role
  • Age: 30-35yrs
  • Excellent communication and interpersonal skills,
  • Note:Having knowledge in Ad banking software is an added value

How to Apply:

Qualified candidates can submit a cover letter, a resume (C.V) with details of qualifications and work experience including 3 traceable referees, with their telephone and email contacts, attach copies of academic papers- Degrees, relevant professional trainings/certification and send them to email address: jaliscplc@gmail.com. Please merge all application papers in one single word or PDF format document and put your name followed by the Position applied for, in the subject matter line.

The closing date for receiving applications for all positions is on 27th January 2025 at 5:00PM. Only shortlisted candidates shall be contacted for the exam.

Augustin MUTABAZI

Managing Director JALI S.C PLC

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