Customer Relationship Officer

RECRUITMENT NOTICE Nº 04/10/2024

MUGANGA SACCO is a Savings and Credit Cooperative for Health sector staff in Rwanda headquartered in Kicukiro District (KK 15 Rd, Kigali Silverback Mall,1st F). Its primary objective is to improve members’ socio-economic conditions and promote access to finance, by assisting them to make savings and access low-rate loans, therefore contributing significantly to their retention. It is a legally registered Sacco by Rwanda Cooperative Agency (RCA) and licensed by the National Bank of Rwanda (BNR).

MUGANGA SACCO wishes to recruit the competent and self-driven staff on the position of Customer Relationship Officer on permanent basis regardless the gender, and other kind of discriminations.

RECRUITMENT DETAILS:

Position: Customer Relationship Officer

Number of needed staff: 3

Employment period: Open-ended period (Full-time)

JOB PURPOSE STATEMENT

Reporting to Customer Relationship Manager, the Customer Relationship Officer is responsible for mobilizing new members, deposits and credits as well as deepening Muganga SACCO’ relationships with the existing members by offering them other digital financial products and information needed.

KEY RESPONSIBILITIES

• Generate new customer leads through various channels;
• Proactively identify sales prospects and conduct business development activities;
• Follow up on new leads and referrals to generate business;
• Achieving the monthly sales targets, Cross sell assets and fee products;
• Follow the various internal guidelines and procedures of the bank;
• Ensure customer satisfaction through regular engagement;
• Resolve customer queries/issues and facilitate customer service;
• Maintain periodic status reports, including daily activity report and calls/follow-ups made.

KEY MEASURABLE GOALS

• Number of new members;
• Increase percentage of deposits and loan portfolio;
• Number of Debit cards sold;
• Level of members’ communication in terms of Muganga SACCO products.

SKILLS & COMPETENCIES

• Enough knowledge of banking products (Savings and Loans);
• Customer Relationship Management (Needs, Inquiries, Responses, feedbacks, etc.);
• Excellent interpersonal and communication skills;
• Proficient in all Microsoft applications;
• A team player with leadership skills;
• Analytical thinking and Problem solving skills;
• Maintain a positive attitude focused on member satisfaction;
• Self-Management (Manages Time, Task Prioritization and Control) with minimum supervision.

REQUIREMENTS

• Being Rwandan aged between 25 and 35 years’ old;
• Bachelor’s degree in Management, Business administration, Marketing, Banking, Finance, Economics or related field;
• At least 1 year of experience in Financial institution (BANK, MFI or SACCO) as Marketing Officer, Customer care Officer, Loan Officer, Business Banker, Sales Officer or related position;
• Ready to work (most of the time) on field and traveling in rural areas;
• Mention the working place (district) as indicated in the Recruitment Details.

N.B: Applicants must be residing in the district of the catchment area they applied for.

JOB APPLICATION PROCEDURES

Interested candidates should submit soft copies of the motivation letter, CV and copy of required degree, other important documents and Maximum of 3 persons of professional references addressed electronically to the Director General, Muganga SACCO Head Office, 1^st floor of the Silverback Mall, latest 22/11/2024 at 5:00 PM on the following email address: apply@mugangasacco.rw

Questions/clarifications may be requested by email to the following email address:info@mugangasacco.rw

Kindly note that only shortlisted candidates will be contacted for the exam and interview.

Done at Kigali, on 30/10/2024

Claudine UWAMBAYINGABIRE

Director General