Director of Listening, Monitoring, & Evaluation (LM&E)

Director of Listening, Monitoring, & Evaluation (LM&E)

Role Description

Application deadline: December 22, 2024

The listening, monitoring, and evaluation (LM&E) team supports listening efforts across the organization to continually improve our work. The director of LM&E serves the network by providing clear vision and strategy for effective LM&E and by managing a team of technical support staff to pursue that vision. The LM&E team manages network-wide evaluations and provides consultative support to programs and departments to develop effective LM&E strategies. The director of LM&E ensures aligned expectations and appropriate resourcing for LM&E, effective collaboration and communication with programs and departments across the network, supports the external sharing of findings, and cultivates external partnerships.

• Location: Lancaster, PA (US), Durham, NC (US), Kigali (Rwanda), preferred, Rwanda United States
• Level: Senior Professional
• Salary range: $70,000 -$80,000
• Type: Full-time
• Department: LM&E
• Reports to: Vice president of integrated strategy
• Position supervises: LM&E advisors (2), LM&E analyst

Responsibilities

• Leadership
• Promote and fulfill the mission and vision of HOPE International.
• Ensure a personal, healthy spiritual balance within family, work, and church life through the adoption of biblical personal and spiritual disciplines.
• Encourage, lead, and disciple staff in a manner that leads to increased connectivity with the mission of HOPE International.
• Promote a culture of Christ-centered, people-honoring listening.
• Manage the central service unit (CSU) listening, monitoring, and evaluation team.
• Deepen capacity for LM&E by working with CSU and global LM&E staff to understand professional development needs and coordinate professional development opportunities.
• Clarify vision and align expectations across senior leadership for LM&E strategy.
• Lead the development and implementation of a listening plan to inform HOPE board discussions and network-level strategic planning efforts.
• Work with HOPE senior leadership and department leaders to clarify vision and prioritize strategy for LM&E activities.
• Set, communicate, and reinforce clear network rhythms for evaluation activities.
• Manage the CSU LM&E budget and coordinate with departments to ensure clear LM&E budgeting guidelines and expectations.
• Guide the ongoing improvement of core evaluation tools, such as the HOPE Quotient.
• Support program and department leaders to design and implement evaluation strategies.
• Ensure effective collaboration and communication internally.
• Maintain regular communication with program and department leaders to align of priorities and coordinate support.
• Collaborate with other support service teams (e.g., Data Analytics, Strategy & Innovation, Spiritual Integration) to partner during key parts of the evaluation process.
• Ensure relevant findings are shared with, and easily accessible to appropriate internal stakeholders for broader organizational awareness and benefit.
• External relationships
• Represent HOPE in the Accord Research Alliance and Kingdom Impact Framework learning community.
• Participate in conferences, workshops, and related events to learn from and contribute to sound practices in the field.
• Liaise with and coordinate with external resources (such as peer practitioners, consultants, and others) as needed to support LM&E strategies at CSU and in the field.
• Serve as spokesperson for HOPE to other organizations and the general public in cooperation with the development and marketing teams.
• General
• Stay current in the fields of LM&E, microfinance, and development
• Travel to the countries where HOPE operates
• Support other projects as needed

Qualifications

• Personal confession of Christian faith and commitment to the mission of HOPE International.
• Bachelor’s degree in business, finance, economics, statistics, development, or related field
• 10+ years of related professional experience, including leadership & management experience.
• Experience with quasi-experimental design evaluations or other related development research methods.
• Demonstrated ability to lead and motivate team members of a global organization.
• Demonstrated ability to build consensus, cast vision, and work collaboratively and effectively with other executives, board members, employees at all levels, consultants, and volunteers.
• Travel experience in contexts similar to HOPE network program locations required and experience living in similar contexts preferred (requires willingness and ability to travel up to 60 nights per year, mostly international trips to visit HOPE programs).
• Excellent organizational skills, including effective time management and prioritization of competing demands/multiple deadlines. Proficiency in project management software such as Asana, Jira, Wrike a plus.
• Strong analytical and problem-solving skills with attention to detail, balanced with good judgment and an ability to dig into the subtle biases of data related to cross-cultural surveying and imperfect data collection methodology.
• Strong Microsoft Excel skills; proficiency in Stata or other statistical software a plus.

APPLICATION LINK No Later than December 22, 2024

Special application instructions

Note on salary: HOPE International determines starting salary ranges based on internal equity and the external market. Because we take a market-based approach to pay, this salary range is specific to US-based employment. Hires made in other countries will have a salary range based on local market factors and this range will be disclosed during the interview process.