Website: https://www.nftconsult.com

Job Title: Head of Operations

Location: Kigali

Reports to: Managing Director

Position Type: Full-Time

Job Summary:

The Head of Operations will oversee the District SACCO’s daily business operations, ensuring efficiency and high-quality performance across all departments. Reporting to the Managing Director, this role involves supervising staff, developing operational strategies, and ensuring compliance with relevant regulations.

Key Responsibilities:

  • Plan and monitor daily operations to ensure departmental efficiency and quality of work.
  • Supervise and support staff in implementing their responsibilities.
  • Participate in all management meetings and contribute to strategic discussions.
  • Collaborate with senior management to create and implement departmental strategies.
  • Revise and formulate policies, ensuring their effective implementation.
  • Oversee compliance with applicable regulations and procedures.
  • Manage relationships with staff, members, customers, and external partners.
  • Prepare timely and detailed reports on the department’s financial and operational performance.
  • Evaluate the efficiency of business procedures and apply improvements to meet District SACCO objectives.
  • Oversee member/customer support processes to enhance satisfaction.
  • Manage all business, IT, and digital operations.
  • Perform additional tasks as requested by the Managing Director.

Experience and Qualification:

  • Master’s or Bachelor’s degree in Accounting, Finance, Business Administration, or related fields, with 10+ years in senior management positions in microfinance or banking.
  • Minimum of 5 years of experience in operations.
  • Excellent organizational and leadership abilities.
  • Outstanding communication, interpersonal and strong decision-making skills.
  • Working knowledge of data analysis and performance/operational metrics.
  • Proficient in MS Office applications, including Word, Excel, PowerPoint, Outlook, and Adobe Acrobat.
  • Fluent in spoken and written English; knowledge of French is an advantage.

Application Link No Later than 15th November 2024

Apply