Old Mutual Insurance Rwanda (former UAP Insurance Rwanda) is a subsidiary of UAP Old Mutual Group, member of Old Mutual Limited, an Integrated financial service provider comprising Insurance, Banking, and Investment Business. Old Mutual insurance Rwanda vision is being the Rwandan’s revolutionary financial services company with a commitment to enhance the quality of life by delivering peace of mind and financial freedom

Website: https://www.oldmutual.rw/

Old Mutual Limited (OML) is a Pan-African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 13 African countries and boasts a rich heritage of 175 years. The primary listing of Old Mutual Limited, which comprises the East Africa business – UAP Old Mutual Group, on the Johannesburg Stock Exchange is a milestone the business attained in June 2018, with Secondary listings in Zimbabwe, Namibia & Malawi.

The UAP Old Mutual Group comprises three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The Group is one of the largest financial services groups with a growing footprint in East and Central Africa. It currently operates in Kenya, Uganda, Tanzania, South Sudan and Rwanda. UAP Old Mutual offers customers a comprehensive and enhanced range of financial services which include Investment, Insurance, Savings and Banking, as well as a wider and more accessible distribution network. The Group also offers broad career growth prospects for employees. It therefore wishes to fill the below vacant position with a qualified, experienced and talented individual to strengthen its portfolio as a Pan – African Financial Services Group. The position’s details are outlined below:

Role Title:

Information Call Center Officer -1 Post

Business Unit(s):

Rwanda

Business /Function:

Information Call Center Officer

Location:

Rwanda

Reports To:

Customer Experience Manager

MDP Level:

Manager of self

Role Size

K

Job Summary

Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshooting problems and provide information.

Key tasks and responsibilities:

  • Answer calls professionally
  • Respond to customer enquiries
  • Research required information using available resources
  • Handle and resolve complaints
  • Provide customers with product and service information
  • Route calls to appropriate resources
  • Follow up and resolve customer queries where necessary
  • Complete call logs
  • Produce call reports.
  • Build customer’s interest in the services and products offered by the company
  • Arrange for the dispatch information packages, brochures etc. to clients and interested parties
  • Performs other related tasks as instructed by the line Manager.

Academic/Professional Qualifications; experience; skills and competencies

  • University degree in Communication or any related fields
  • Minimum Experience of 3 years within the same role
  • Knowledge of call centre telephony and technology
  • Communication skills – verbal, written and eloquence
  • Knowledgeable and quick in decision making
  • Mature, temperament, patience, and empathy
  • Passion for people
  • IT skills including familiarity with CRM solutions
  • Good memory, ability to comprehend, captures as well as interprets basic customer information.
  • Ability to follow through
  • Self-drive initiative
  • Sound judgmental powers: ability to manage difficult customer situations
  • Attention to details

Please visit our careers page through:

https://oldmutual.wd3.myworkdayjobs.com/en-US/Old_Mutual_Careers/details/Information-Call-Center-Officer_JR-61270-1?q=call%20center%20officer

Interested candidate are requested to submit their applications by 5:00PM 15th December 2024.

Applicants must possess or be in the process of applying for a POLICE CLEARANCE CERTIFICATE as at the time of making an application.

ONLY short-listed candidates will be contacted.

Apply