Porter & Relief Driver

•  All traffic regulations & laws are obeyed when driving a Hotel vehicle and every precaution is taken to ensure the safety of passengers being transported.
• Responsible to ensure that all passengers are wearing seat belts at all times.
• Fully comply with the Companies Policies & Procedures.
• Checks indicators, headlights, tyres, breaks, petrol etc. and ensures that the vehicle is in a safe and roadworthy condition.
• Immediately reports any defects to your Head of Department and Maintenance Manager.
• Should damages, neglect or abuse to the company vehicle be found, the driver will be held accountable.
• Maintains the vehicle in a clean condition and may be required to wash such vehicle.
• The Vehicle is for official use only and as directed by your Head of Department or General Manager.
• The Driver’s Log Sheet is accurately completed and signed after trips and all petrol dockets are retained.
• Accidents involving the Hotel vehicle are reported to your Head of Department and General Manager and necessary authorities.
•  In such event all necessary particulars of the other party involved in the accident are accurately recorded.
• All reasonable care and security is exercised to secure the Hotel vehicle and/or contents against theft, abuse, neglect, damage or disrespect of the asset.
• Ensure that your driver’s license is valid and available at all times.
• Ensure that the hotel vehicle license, and vehicle documents are up to date and copies are kept in the vehicle.
• Driving under the influence of alcohol is punishable by law.

Act as porter at Front Office while there is no driving requests assignment.

TASKS, DUTIES & RESPONSIBILITIES – PORTER

• All guests are welcomed in a professional, efficient and courteous manner.
• Provides an unforgettable first and last impression of the Hotel.
• To assist guests with luggage and belongings during check-in and check-out.
• Guest are escorted to their allocated rooms and, upon entering the room, are welcomed and given detailed explanations as to how to operate the lights, air-conditioning and TV controls. To further explain to guest the other rooms features and facilities.
• Maintain complete knowledge at all times of:

1. All hotel features, services and hours of operation.

2. All room types, numbers, layout, décor, appointments and location.

3. Daily house count and expected arrivals/departures, including VIP guests.

4. Scheduled daily group activities.

• Know, understand and comply with all departmental policies and procedures.
• Responsible for general cleaning duties in the Reception area and that the entrance area and immediate surroundings remains cleaned and well organized at all times
• Responsible for guest luggage to reach the rooms as quickly as possible and in a safe and responsible manner.

• Guest’s requests, queries and needs, receive immediate attention in an efficient and effective manner.
• Follow-up is done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
• Hand over guest complaints to the shift supervisor and Front Office Management.
• Knowledge of surrounding areas in terms of tourist destinations and activities.

• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
• Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
• Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage

HEALTH AND SAFETY

• Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
• Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
• Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
• Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the hotel’s fire and emergency Policies & Procedures.
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Stimulates and encourages a general awareness of health and safety.
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
• Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
• Act as employee representative on the Health & Safety committee.

Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.

• Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
• Be familiar with the company’s Disciplinary codes.
• Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you and your subordinates.
• Attends training as and when required.
• Conducts relevant training sessions of standards, and the companies Policies & Procedures to your areas of responsibilities.
• Attends all relevant departmental meeting or other relevant scheduled meeting.
• Conducts and manage induction and training of new staff members and students.

• To perform other reasonable duties as directed by your immediate Manager.
• To be available to work overtime at the request of Management.

• Minimum Secondary school diploma in any field with proven skills and experience.
• Driving license category B, D
• At least 3 years’ experience as driver
• Working experience in hospitality industry is an added value
• Fluent in English is required
• 3 Professional references.