Receptionist

EXTERNAL RECRUITMENT ADVERTISEMENT OF ONE (1) VACANT POST TO THE POSITION OF RECEPTIONIST

UMUTANGUHA Finance Company (UFC) Plc, a company duly registered in the office of the Registrar General under company code number 101310843, licensed by National Bank of Rwanda to operate as Micro Finance Institution in  Rwanda headquartered in Kigali, Opposite Nyamirambo Stadium, House # 177, KN2 Avenue, P.O Box 2998 Kigali, Tel 0788387730, email: info@ufinance.co.rw. UFC Plc is recruiting a Receptionist with the following duties and responsibilities:

Description of main Tasks and Responsibilities:

The Receptionist ensures efficient communication flow within UFC Plc, handling incoming and outgoing correspondences. The Receptionist serves as the first point of contact for clients, visitors, and stakeholders, contributing to the positive image of the organization.

Correspondence Management

• Receive, sort, and distribute incoming and outgoing correspondences promptly.
• Ensure accurate filing and organization of all incoming and outgoing correspondences.
• Manage info@ufinance.co.rwemail box efficiently, responding or forwarding as necessary.
• Do a follow up on correspondences, ensuring timely feedback to clients.

Front Desk Operations

• Greet and assist visitors, ensuring a welcoming and professional atmosphere.
• Receive and dispatch correspondences to various departments
• Answer and screen incoming phone calls, providing assistance or redirecting calls appropriately.
• Maintain the front desk area in a tidy and organized manner, reflecting the corporate standards of UFC Plc.
• Provide direction and support to incoming stakeholders, addressing inquiries or directing them to the appropriate personnel.
• Record complaints and feedback from clients, escalating issues as required.
• Maintain visitor and customer feedback logs, contributing to continuous improvement efforts.
• Assist in maintaining registers of internal and external distributions, such as publications and communications

Other

• Maintain records of work done
• Report to the supervisor on regular basis
• Any other related duties assigned by the supervisor

Requirements: Qualifications and Skills to the position:

• Receptionist must hold at least Bachelor’s degree in Business Administration or related field
• Fluent in English and French;
• A marked sense of the organization, of the responsibility, of the rigor and of the integrity.

Application documents:

• Application letter
• Updated Curriculum vitae
• Studies documents (copies of Certificates, academic transcripts, degree, etc)
• Copy of ID/Passport
• Training and experience documents
• A list of three references and their contacts

Note: All documents should be scanned in one document and be electronically submitted to: ufc.recruitment@ufinance.co.rw (Please mention the position you are applying for in the email subject).

The deadline for receiving applications is 15^th November 2024 at 5:00 PM

NB:

• Only short-listed candidates will be contacted

Done at Kigali, 5^th November 2024.