Talent & Culture

1. Department

Talent & Culture

2. Reports to

General Manager

3.

job purpose

The Talent & Culture Manager will oversee the day-to-day operation of the Talent & Culture Department. This position is also responsible for assisting the Director of Talent & Culture with the design and implementation of the Hotel’s Talent & Culture strategy to position the Hotel as an employer of choice in the local market.

GENERAL DUTIES AND RESPONSIBILITIES

• Support the Director of Talent & Culture in achieving the Hotel’s operating goals by maximizing employee productivity and wellbeing.
• Proactively handle Talent & Culture Administration
• Proactively handles Talent & Culture guidelines, policies and procedures while complying with local Labor Law, union agreements and the Hotel’s guidelines
• Continuously seeks to endeavor and improve knowledge of own job function as well as other Talent & Culture employees the Talent & Culture Manager directly oversees
• Attends meetings and training as required by the General Manager and/or Director of Talent & Culture
• Show interest and involvement with environmental and/or social issues and engages in responsible business
• Ensures that the Accor & Mantis standards of personal hygiene, dress, uniform appearance body language and conduct is maintained by all employees
• Directs employees with personal problems to the appropriate support
• Support the General Manager and/or Director of Talent & Culture in directing Hotel Talent & Culture projects and initiatives
• Creates a positive working environment for all employees.
• Meets and exceeds the expectations of employees by the effective use of motivation techniques and leadership skills to optimize employee productivity and satisfaction
• Stays up to date with Talent & Culture developments and trends
• Oversees the organizing of CSI activities, employee social and celebratory events together with the Training Officer and Heartist Committee
• Assist Leaders with the development of action plans to address issues and concerns identified in the annual Employee Opinion Surveys.
• Ensure that the Hotel is compliant with all HR standards in the ACCOR Talent & Culture Audit
• Foster a winning solution-oriented environment of communication, trust, mutual respect and fun that is focused on engaging employees with the goal of providing the best possible service to our guests
• Actively participate in strategic planning and the ongoing development of the hotel including revenue forecasting
• Lead and support all departments and their leaders in the achievement of their operational goals through effective Talent & Culture practices
• Lives the Accor vision, mission and values

LABOUR RELATIONS

• Advise and assist with the interpretation and consistent application of HR policies and procedures as well as the applicable Labor Relations legislation
• Directs and coordinates all employee and Labor Relations activities within the hotel to ensure compliance with law
• Directs and coordinates responses to union, grievances and employee complaints
• Ensures that employees are disciplined based on proper grounds, and that proper documentation is maintained
• Negotiates, implements and interprets union contracts
• Ensures compliance with Talent & Culture guidelines, policies and procedures, as well as labor legislation, rules and regulations
• Evaluates employee performance regularly
• Ensures disciplinary action is taken as required utilizing consistency, fairness and respect
• Keeps Management up to date with labor laws and practices
• Drives the performance review process ensuring that these are carried out by Leaders in a well-planned, professional and non-discriminatory way
• Determines and communicates standards of performance to colleagues

 TALENT ACQUISITION AND TALENT MANAGEMENT

• Analyze the hotel manpower and make recommendations on selection and development activities to meet manpower need
• Develops and implements recruiting and screening systems and procedures to attract qualified candidates for vacancies
• Assists Leaders in recruiting activities.
• Together with Leaders identify employees for development, makes recommendations and monitor’s progress
• Develops employees to maximize their potential and prepares them for future promotional opportunities (Mentoring Programme)

ADMINITRATION

• Oversee the day-to-day administration of the Talent & Culture Office, focusing on maximizing the capabilities of the team
• Handles requests around transfers of colleagues within the hotel and across other properties within the brand
• Maintains complete and accurate records
• Assists the General Manager to develop a departmental budget and business plan
• Prepares and submits periodic reports to the Director of Talent & Culture
• Facilitates and Coordinates a Quarterly Employee File Audit to ensure documentation remains relevant and up to date.

TRAINING AND DEVELOPMENT

• Direct, coordinate and implement Company and employee training programs to promote exceptional guest service experiences
• Utilize motivational techniques to develop and implement service skills and standards
• Assist leaders in addressing departmental training needs and to develop departmental training plans
• Together with Leaders and the General Manager and/or Director of Talent & Culture, identifies employees for development and thereafter recommends and develops individual development plans
• Ensure that the required training programs are conducted and keeping accurate records regarding attendance
• Improving the standards of service and leadership skills by the effective use of training as a strategy
• Implements and Oversees an Onboarding Program for all Positions throughout all Departments
• Ensure the Monthly Training Report is accurate and submitted within the specific deadlines to the General Manager

REMUNERATION AND BENEFITS

• Directs and coordinates the salaries, wages and other benefits to ensure employee satisfaction and compliance with law and cost control
• Informs employees regarding new or changing information regarding remuneration or benefits
• Analyses remuneration and benefits information and makes recommendations where necessary
• Ensures the correct reporting of employee turnover, sick leave, days owing, vacation accrual, Sunday time, night shift allowances, overtime pay (if and were applicable) and all other payroll related factors or those influencing the payroll
• Prepares information for both international and local salary benchmarking survey

HEALTH AND SAFETY

• Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
• Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
• Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
• Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the hotel’s fire and emergency Policies & Procedures.
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Stimulates and encourages a general awareness of health and safety.
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
• Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
• Act as employee representative on the Health & Safety committee.
• Ensure all work is carried out in accordance with health and safety as well as environmental regulations and procedures.
• Ensure that you are familiar with the hotel’s evacuation procedures and ensure that regular fire evacuation drills are being practiced.
• Ensure that all firefighting equipment on the property is checked on regular basis and that outsourced inspections and certificate are obtained in accordance to the Countries and Companies Health & Safety laws.

RESPONSIBLE BUSINESS

• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
• Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
• Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage.
• Work closely with the hotel in participating where possible in community-based projects.
• Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel.
• Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
• Develops and promotes energy conservation programmes by continually monitoring utility costs and consumption.
• Actively participate in the Food & Beverage waste program of the Hotel

• To perform other reasonable duties as directed by your immediate Manager.
• To be available to work overtime at the request of Management.
• To perform duty manager shifts as and when required.

• Bachelor Degree in Human Resources Management or Related field
• Minimum 2 years’ experience in Hospitality industry
• At least over two years in supervisory experience
• Excellent communication skills
• Ability to lead the team in professional manner
• Ability to resolve team conflicts