Management Sciences for Health (MSH), a global health nonprofit organization, uses proven approaches developed over 40 years to help leaders, health managers, and communities in developing nations build stronger health systems for greater health impact. We work to save lives by closing the gap between knowledge and action in public health. Since its founding in 1971, MSH has worked in over 150 countries with policymakers, health professionals, and health care consumers to improve the quality, availability, and affordability of health services. Working with governments, donors, non-governmental organizations, the private sector, and health agencies, MSH responds to priority health problems such as HIV & AIDS; tuberculosis; malaria; maternal, newborn and child health; family planning and reproductive health; and chronic non-communicable diseases such as cancer, diabetes, and lung and heart disease. Through strengthening capacity, investing in health systems innovation, building the evidence base, and advocating for sound public health policy, MSH is committed to making a lasting difference in global health.

Website: http://www.msh.org/

TERMS OF REFERENCE PROVISION OF INTERNET SERVIVES

Management Science for Health (MSH) is a global nonprofit advisory organization that provides governments, health organizations, and the private sector with the strategies, tools, and management support to effectively and efficiently deliver high-functioning health systems. MSH Rwanda is currently implementing the USAID Ireme (HSS Next) Project and the Medicines, Technologies, and Pharmaceutical Services (MTaPS) Program, both funded by USAID.

Management Sciences for Health (MSH) is looking for Internet Service Provider (ISP), to provide stable internet at his main office in Rwanda, located in Cell: Kamatamu, Kacyiru Sector, Gasabo district. The contract is for one year, renewable based on performance.

Objectives

The primary objective of this TOR is to solicit proposals from qualified service providers for the installation, configuration, and maintenance of fiber internet services. The specific goals include:

  • Providing high-speed, reliable fiber internet connectivity.
  • Ensuring minimal downtime and robust support.
  • Enabling secure data transfer and communication.

Scope of Work

The service provider will be expected to:

Installation and Configuration

  • Assess the current infrastructure and requirements.
  • Install necessary fiber optic cables and related hardware from the main terminal to the main switch. The inhouse cabling is already in place.
  • Configure routers and network settings, test the speed and stability of the link to ensure optimal performance.

Internet Speed and Reliability

  • Provide a minimum internet speed of 50mbp, upload and download/ up and down – dedicated
  • Provide a Wireless Backup Link
  • Ensure a Service Level Agreement (SLA) that guarantees up time of at least 99.9%

Maintenance and Support

  • Offer ongoing maintenance and technical support.
  • Provide a dedicated support contact for immediate issue resolution.
  • Conduct regular system checks and updates.

Security

  • Implement necessary security measures to protect data and maintain confidentiality.
  • Provide details on data protection protocols.

Deliverables

The following deliverables are expected from the service provider:

  • Project Plan: A detailed project plan outlining timelines, milestones, and deliverables.
  • Installation Report: A report confirming successful installation and configuration.
  • Service Level Agreement: Documentation detailing uptime guarantees and support response times.
  • Maintenance Schedule: A schedule for regular maintenance and updates.
  • Security Protocol Documentation: Details on implemented security measures.

Duration of the Contract

The contract is expected to last for one year, with the possibility of renewal based on performance and mutual agreement.

Proposal Submission

Interested service providers must submit a proposal that includes:

  • Company profile and experience.
  • RDB registration to operate in Rwanda
  • Valid tax clearance
  • VAT registration certificate
  • Technical approach and methodology.
  • Detailed pricing structure.
  • References from similar projects at least three references.
  • Compliance with any regulatory requirements.

Evaluation Criteria

Proposals will be evaluated based on the following criteria:

  • Technical capability and experience.
  • Cost-effectiveness.
  • Quality of proposed solutions.
  • Commitment to service levels and support.
  • References and past performance.

Criteria

Points
  • Technical capability and experience.

20
  • Quality of proposed solutions.

20
  • Commitment to service levels and support.

20
  • Evidence of at least three (3) past performance or previous jobs done, as well as reference letters from at least three (3) references (Preferably INGOs)

20

Financial offer

  • Cost-effectiveness.

20

Total

           100

Contact Information

For any inquiries regarding this TOR, please contact: rwprocurement@msh.org  

Submission Procedure and deadline for submission

Interested bidder can conduct site visit to MSH Rwanda country office to the address below before submitting their proposal. KG 5 Ave 48, Urugwiro Village, Kamatamu Cell, Kacyiru Sector, Gasabo district, Kigali City.

All proposals must be submitted by both technical and financial must be submitted by October 28 ,2024  through procurement email: rwhssbids@msh.org .