Sales Assistant 

Job Details

Department

Operations

Job Title

Sales Assistant

Job Purpose:

Assist customers in selecting and purchasing Jewelry products and provide excellent customer service to support sales.

Primary Responsibilities

• Welcoming and assisting customers in the shops.
• Demonstrating product knowledge and providing recommendations.
• Supporting sales transactions.
• Maintaining cleanliness and organization of displays.
• Undertaking periodic stock management activities.
• Handling customer enquiries.
• Providing weekly sales reports
• Fluent in English

Person specification

Academic qualification

Bachelor’s degree in marketing, Business Administration, or Sales Management.

Professional certification 

Experience

Minimum 1–2 years’ experience in retail sales (Jewellery experience preferred).

Key Performance Indicators

Measures

• Individual sales performance

• Achievement of set annual sales target

• Customer satisfaction

• Support attainment of 100% customer satisfaction

• Product knowledge accuracy

• Demonstrate jewellery and gemstone knowledge

• Store presentation standards

• Attractive presentation of jewellery display

• Customer conversion rate

• Increase in customers by 5%

• Marketing campaign ROI

• Prestige stores marketing effectiveness

• Growth in repeat customers

• Achieve repeat business of 10%

Skills, Knowledge, and Abilities:

1.

Strong judgment and decision-making skills

2.

Excellent leadership skills

3.

Quality awareness

4.

Excellent Business acumen

5.

Customer Centricity

6.

Strong critical thinking skills and deductive reasoning ability

7.

Excellent mining industry knowledge

8

Good knowledge and understanding of mining laws and regulations